Customer Satisfaction

At www.snugmalaysia.com, we prioritize customer satisfaction above all else. Our dedicated quality assurance teams carefully inspect your items before they are delivered to ensure their quality. In the event that you are not satisfied with the items received, we are more than willing to arrange a refund for you. To exercise your right to return, please make your complaint within 24 hours. Please note that order cancellation is impossible once the order has been shipped.

Return/Refund Process

Once the product is returned to the provided account, we will process the refund within 3 business days.

To ensure fairness and protect all customers, www.snugmalaysia.com can only offer a refund if you contact us within 24 hours of delivery.

Upon receiving and inspecting your complaint, we will send you an email to notify you of the approval or rejection of your refund. If your refund is approved, the credit will be automatically applied to your credit card or the original payment method.

Payment Options

We accept various payment methods, including all major credit cards (Mastercard/Visa), cash, online banking, and E-Wallet payments. Please provide your exact billing address and telephone number for smooth processing.

We Are Here to Assist You

If you need any help with your order, we are here to assist. For further inquiries or questions, please get in touch with our customer service team by sending an email to [email protected].